Our client is a well-established player in the Insurance sector, recognized for offering personalized solutions and high-quality service delivery. Operating within a highly regulated and client-centric environment, the business emphasizes professionalism, accuracy, and proactive support

This role supports the Director by managing administrative functions, coordinating operations, and ensuring the smooth running of daily activities. The ideal candidate will handle a combination of executive support and administrative management, requiring strong attention to detail, confidentiality, and effective prioritization.

Key Responsibilities
• Provide full administrative and operational support to the Director on all business and client-related matters
• Manage and maintain the Director’s diary, appointments, and meeting schedules
• Handle all correspondence, including confidential communication, with professionalism and discretion
• Coordinate travel arrangements, meetings, and business logistics
• Maintain and update client files, records, and compliance documentation in line with regulatory requirements
• Ensure all documentation is accurately filed, stored, and easily accessible (both physical and electronic systems)
• Compile and submit accurate weekly and monthly reports to management
• Manage data capturing, reporting, and document control with a high level of accuracy
• Ensure all policy documentation is processed, issued, and communicated to clients timeously
• Assist with claims processing, ensuring correct submission and follow-up with service providers
• Liaise with clients, service providers, consultants, and internal stakeholders to resolve queries efficiently
• Provide end-to-end administrative support on client matters (quotations, applications, policy servicing, and claims)
• Ensure all client queries are handled promptly, professionally, and with urgency

Requirements
• Minimum 5 years’ experience in a similar role (PA / Admin Management)
• Fluent in Afrikaans and English (spoken and written)
• Must have own reliable vehicle
• Strong organizational, administrative, and coordination skills
• High level of accuracy and attention to detail
• Ability to work in a fast-paced, high-pressure environment
• Maintain and improve administrative systems, processes, and filing structures
• Oversee general office administration and ensure smooth day-to-day operations
• Provide after-hours support to the Director when required